Legal · Refunds
Refund Policy
We stand behind the work we deliver. This policy explains when a refund applies, what is non-refundable, and how to raise a request.
Effective date · January 2025
On this page
01
Introduction
02
Refund Eligibility
03
Non-Refundable Services
04
Refund Process
05
Disputes and Resolution
06
Changes to Refund Policy
07
Contact Us
01
Introduction
Thank you for choosing ConicPlex. We are committed to providing high-quality web development services and ensuring our clients are satisfied with our work. Please review our Refund Policy to understand the conditions under which refunds are available.
02
Refund Eligibility
Refunds are only available within 15 days of the delivery date of the service. To be eligible, the service must meet the following conditions:
Service not as described
If the delivered service does not match the terms and deliverables discussed prior to the project's commencement.
Non-compliance with scope
If the service deviates significantly from the agreed scope and specifications documented in our project agreement.
Technical issues
If the service has major technical issues that were not present in the initial agreement and were not resolved within the given timeframe.
Quality concerns
If the delivered work does not meet the quality standards agreed upon in the project proposal.
03
Non-Refundable Services
Please note that the following services are non-refundable:
Completed work
Services that have been fully completed and accepted by the client.
Custom development
Any custom development work specifically tailored to the client's requirements and delivered as agreed.
Third-party costs
Fees paid to third-party vendors such as software licenses or hosting services, which are non-refundable.
04
Refund Process
To request a refund, please follow these steps:
Contact us
Reach out to our support team at [email protected] within 15 days of the service delivery date. Provide details of the issues and any supporting documentation.
Review and verification
Our team will review your request, verify the issues, and assess whether the conditions for a refund are met.
Resolution
If your request is approved, we will process the refund within 7 business days using the original method of payment.
05
Disputes and Resolution
If you believe there has been a misunderstanding or issue with our service, please contact us directly. We aim to resolve any disputes amicably and ensure client satisfaction.
06
Changes to Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the effective date at the top will be updated accordingly. It is your responsibility to review this policy periodically for any changes.
07
Contact Us
For any questions regarding our Refund Policy or to request a refund, email [email protected] or write to 44/45, 1st Floor, Janta Bazaar, Borsad, 388540, Gujarat, India.